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Terms and Conditions
POSTAGE AND PACKING
I want you to be absolutely happy with your purchase and will do everything I can to ensure your items arrive safely. I keep mail out records and obtain proof of posting but do not take out postal insurance. If you require items to be insured please contact me before payment is made. If items appear to be lost or damaged by the Post Office I will help you as best I can but cannot always provide replacements or refunds. It always helps if you keep any packaging damaged in the post, or take a photo if possible of damaged packaging before it is opened. Please let me know immediately you suspect something has gone missing or has arrived damaged.
FAULTY OR DEFECTIVE ITEMS
A full refund will be given if a faulty or defective item is returned to me within 7 days
DISPATCH
Orders are usually dispatched by second class post but may also be sent by first class post or standard parcel service. Please see individual item listings for exact rates. Where possible I will post items within 24 hours following receipt of payment or cheque clearing.
PAYMENT
After placing your order you have a number of ways to pay. I prefer PayPal payments if possible as this means I can ship items very quickly to you. You may also pay by postal order made out to Joanne Thomas. I also accept personal cheques, though this may delay the dispatch of your items whilst I await your cheque to clear. Please make cheques out to Knot Mushroom or Joanne Thomas. Both postal orders and cheques should be posted to Knot Mushroom, 29, Fenton Place, Porthcawl, Bridgend, CF36 3DW. I will contact you by email once payment has been received to tell you when your item will be posted. Please note that I only accept payment by PayPal from overseas customers
Where possible I will post items within 24 hours following receipt of payment or cheque clearing.
STOCK & OUT OF STOCK ITEMS
My online stock should be representative of my stock levels and if a product is not in stock you should not be able to order it. However, mistakes do happen and I will resolve any out of stock issues to your requirements by quickly sourcing the missing item or refunding the cost of the goods immediately.
Thank you for shopping at Knot Mushroom!
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